New Inquiries
Someone calls or fills out a form, but the response comes too late or requires repeated staff effort.
FOR PHYSICAL THERAPY GROUPS
More Patient Inquiries Should Turn Into Scheduled Visits.
Lumo helps physical therapy groups respond faster, follow up consistently, fill open capacity, and stop prospective patients from disappearing before the first evaluation.
See Where Patients Are Falling ThroughBuilt around your existing front-desk and scheduling workflow.
A CLEARER PATH TO BOOKED WORKILLUSTRATIVE WORKFLOW
Inquiry
A call, form, or referral
Follow-up
A response and clear next step
Evaluation
Move toward the schedule
Visit
More patients receiving care
A clearer path from patient interest to productive schedule time.
THE GAP BETWEEN INTEREST AND CARE
Where Potential Visits Get Lost.
Most groups do not have a demand problem everywhere. Small leaks throughout the patient journey add up to empty schedule time and lost revenue.
Referrals
A patient gets referred but never fully makes it onto the schedule.
Cancellations
An appointment opens up and there is no consistent process for filling it.
Follow-Up
Interested patients need another touch, but the front desk is already handling everything else.
Old Patients
Past patients and unfinished opportunities sit in the database untouched.
Multiple Locations
Different offices handle the same process differently, making results inconsistent.
WHAT A BETTER PROCESS CAN CHANGE
Get More Value From the Patient Demand You Already Have.
Respond Faster
Reduce the time between a patient’s inquiry and the next step.
Book More Evaluations
Keep interested prospective patients moving toward the schedule.
Fill More Open Capacity
Create a better process around cancellations and appointment openings.
Follow Up Consistently
Keep opportunities from disappearing simply because the front desk got busy.
Reconnect With Past Patients
Bring appropriate past patients and unfinished opportunities back into conversation.
Increase Completed Visits
The end goal is more patients actually receiving care and more productive capacity across the practice.
BEFORE & AFTER
A Better Path From Inquiry to Scheduled Visit.
Illustrative patient journeys: less chasing, clearer next steps, and staff involved where they add the most value.
Before Lumo
- 01Inquiry comes in
- 02Staff gets busy
- 03Delayed response
- 04Multiple manual follow-ups
- 05Patient disappears
- 06Potential visit lost
After Lumo
- 01Inquiry comes in
- 02Response happens quickly
- 03Next step is clear
- 04Patient moves toward scheduling
- 05Follow-up continues when appropriate
- 06Staff steps in when needed
- More inquiries reach the schedule
Built around your scheduling rules and staff responsibilities. Administrative support, not clinical advice; questions that need a person stay with your team.
THE FINANCIAL LOGIC
Empty Schedule Time Is Lost Revenue.
Every evaluation that never gets scheduled and every appointment slot that goes unused represents capacity the practice already paid to create.
Lumo helps improve what happens between interest and a completed visit so more of the demand already entering the practice actually becomes productive schedule time.
THE LUMO DELIVERY COMMITMENT
A Clear Scope. A Clear Outcome.
Before anything is built, we agree on what needs to improve, what Lumo is responsible for delivering, and what finished looks like.
If the delivered system does not match the agreed scope, we keep working until it does.
We would rather walk away from a project that does not make financial sense than sell something the business does not need.
HOW LUMO WORKS
From Revenue Leak to Working System.
Your operation comes first. The right solution follows.
01
Find the Leak
We look at how opportunities currently enter and move through the business.
02
Build the Business Case
We identify what is being lost, what fixing it could improve, and whether the project makes sense.
03
Design & Build
Lumo implements the solution around the company’s real workflow and existing tools.
04
Launch & Improve
Once live, we monitor the process, resolve problems, and improve it over time where appropriate.
A CLOSER LOOK
See What a Better Patient Follow-Up Experience Could Look Like
Space for a future patient inquiry and evaluation handoff demonstration. No interactive demo is available yet.
Interactive demo coming laterPatient inquiryFollow-upEvaluation handoff
Preview only · not an active demo
A FEW PRACTICAL ANSWERS
Good questions.
Straight answers.
Does this replace our front desk?
No. The goal is to help the front desk handle repetitive follow-up and prevent lost opportunities. Staff continue handling situations that need a person.
Can this work across multiple locations?
Yes. Solutions can be designed around multi-location workflows, with location rules and responsibilities defined during scoping.
Can this work with our existing scheduling process?
Lumo starts with your existing workflow and tools. Compatibility and any integration work are confirmed before implementation, not assumed.
Can it help fill cancellations?
Cancellation recovery and open-capacity follow-up are areas Lumo can evaluate as part of the workflow.
How customized is the setup?
The solution is scoped around the practice, rather than forcing every group into the same package. Patient outreach is planned around permissions and appropriate staff oversight.
How long does implementation take?
Timing depends on complexity and integrations. Lumo defines the scope and expected delivery timeline before the project begins.
LET’S LOOK AT YOUR WORKFLOW
Find Out Where More Patients Could Be Reaching the Schedule.
We’ll look at how inquiries, referrals, cancellations, and follow-up currently move through your practice and identify where opportunities may be getting lost.
A conversation about your actual process.
A clear look at where opportunities get stuck.
No preset package. No commitment to a project.